Patient Information
We aim to make your visit to Integral Healthcare as smooth and straightforward as possible. Below you’ll find important information regarding referrals, appointments, fees, testing, and procedures.
Referrals
Do I need a referral?
A valid referral from your General Practitioner or Specialist is required to claim a Medicare rebate for your consultation.
How long is my referral valid?
GP referrals are generally valid for 12 months
Specialist referrals are generally valid for 3 months unless otherwise specified
How can I send my referral?
Referrals can be sent via:
Fax
Healthlink
Email
How are referrals managed?
All referrals are reviewed and triaged by our clinical team prior to an appointment being arranged. Urgent referrals are prioritised where appropriate.
Appointments
What should I bring to my appointment?
Please bring:
Your referral
Medicare card
Private health insurance details (if applicable)
Current medication list
Relevant test results or imaging
How long will my appointment take?
Appointment times vary depending on the type of consultation or testing being performed.
While we aim to run as close to schedule as possible, delays can occasionally occur due to the complexity and unpredictability of medical care. We recommend allowing extra time for your visit where possible.
If you have commitments following your appointment, please contact our team prior to attending so we can advise if the clinic is running behind schedule.
Fees & Billing
Are you a bulk billing practice?
No. Integral Healthcare is a private billing practice. Medicare rebates may apply where eligible.
How can I pay?
We accept:
EFTPOS
Visa
Mastercard
American Express
Cash
Cancellation Policy
What if I need to cancel my appointment?
We kindly ask that you provide:
At least 24 hours’ notice for specialist consultations and most appointments
At least 48 hours’ notice for Exercise Physiology appointments
Late cancellations or non-attendance may incur a cancellation fee.
Diagnostic Testing
Do I need to prepare for my test?
Preparation requirements vary depending on the type of test being performed. Our team will provide specific instructions prior to your appointment where required.
If you have previously undergone cardiac testing elsewhere, please inform our team at the time of booking your appointment.
Procedures
Where are procedures performed?
Procedures are performed in hospital by your treating cardiologist and are arranged following consultation with one of our cardiologists.
What happens after my procedure is booked?
Our team will coordinate your hospital booking and provide:
admission details
preparation instructions
fasting requirements (if applicable)
follow-up appointment information
Need Assistance?
If you have any questions regarding your appointment, referral, diagnostic testing, or procedure, please contact our team.
📞 Phone:(08) 8317 5300
✉️ Email: admin@integralhealthcare.com.au
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